Our couriers operate on an Authority To Leave system meaning if you are not present to receive your delivery it will be left at your doorstep or at the nearest, safest location unless deemed unsafe to do so.
Our courier services are provided by New Zealand Couriers and Aramex which operate Monday-(Local Delivery Only) Tuesday - Saturday.
We cannot offer delivery on Sunday due to courier limitations.
Local Hawkes Bay Delivery
Locally, we can deliver to the following locations (urban addresses only): Napier, Taradale, Hastings, Havelock North, Te Awanga, Bay View general areas. Feel free to contact us if you are unsure of your location.
Placing Your Order
Place your order with us via our website or phone our Online Sales Team, we’re more than happy to assist. Order cut-off time for same-day delivery/pick up is 6am, Monday – Friday, Local Deliveries are made after 12pm. Orders placed after 6am will be processed the following business day.
Our website offers payment options: Credit Card, Internet Banking and Zip Pay If you place your order over the phone we can only process Credit Card payments securely via Windcave payment gateway.
Packaging & Delivery
Each order is processed and packed in a chilled environment and packaged into either a cardboard carton, specially designed chilltainer or polystyrene bin when necessary. A chilltainer is a specialised 'cool' thermal packaging and boxes that replace polystyrene with increased strength, less bulk and can be recycled.
The same process is followed for frozen goods with great success however Takitimu Seafoods does not guarantee that it will remain frozen, if goods still have ice crystals these are safe to refreeze if not please refrigerate and consume within 3 Days