Our online store is currently closed until further notice due to the severe weather event - if your order was placed within the last 4 days you will be refunded as soon as we have internet coverage again. Thank you for your patience and support during this difficult time.
Overnight Delivery
Place your order before 12pm Monday - Friday for same-day order dispatch. Any orders placed after 12pm will be dispatched the following business day.
Please note, Saturday delivery applies to serviceable areas and rural shipping can take 24-72 hours therefore cannot be dispatched on Friday.
Delivery Charges
Delivery costs are automatically calculated at checkout.
North Island Urban:
$10.00 up to 6KG, $14.00 up to 12KG, $16.00 up to 18KG and so on up to 100KG*
North Island Rural:
$15.00 up to 6KG, $19.00 up to 12KG, $21.00 up to 18KG and so on up to 100KG*
Local Urban Napier/Hastings
$5.00 Up to 18KG and so on up to 100KG*
South Island Overnight
$19.00 up to 2KG, $26.00 up to 6KG, and so on up to 60KG*
Rural Delivery
This is a 24-72 hour service and rural addresses are determined by courier agents. Where this service may not be suitable we recommend delivery to a the nearest drop-off point / Courier agent where you can collect your order the following day.
If rural delivery is selected and your order is given to a rural delivery agent please be aware the responsibility for the delivery lies with the receiver and not Takitimu Seafoods.
Please check your nearest agent / pick up point here Maps / Nearest Location | Development | NZ Couriers (nzcextras.co.nz)
Rural delivery to the South Island is currently not offered.
Packed Weights & Processing
Orders of fresh fish or loose goods are packed to the nearest weight requested. Notably, whole fish are weighed to order then processed (Gilled/Gutted/Scaled) unless specified otherwise.
If you have a specific preparation request we do not offer please let us know by either leaving a message in the Special Instructions box or contacting us directly and we will endeavour to meet your request.
Delivery Timing & Detail
Our team will pick, process and pack your order by hand. All fish is cut to order and oysters shucked to order. Once your order is processed and packaged with gel ice packs into an insulated polystyrene bin and protected with a plastic outer bag, it will then be collected by the courier for overnight delivery to your door.
Our couriers operate on an Authority To Leave system meaning if you are not present to receive your delivery it will be left at your doorstep or at the nearest, safest location unless deemed unsafe to do so.
Our courier services are provided by New Zealand Couriers and Aramex which operate Monday-(Local Delivery Only) Tuesday - Saturday.
We cannot offer delivery on Sunday due to courier limitations.
Local Hawkes Bay Delivery
Locally, we can deliver to the following locations (urban addresses only): Napier, Taradale, Hastings, Havelock North, Te Awanga, Bay View general areas. Feel free to contact us if you are unsure of your location.
Placing Your Order
Place your order with us via our website or phone our Online Sales Team, we’re more than happy to assist. Order cut-off time for same-day delivery/pick up is 6am, Monday – Friday, Local Deliveries are made after 12pm. Orders placed after 6am will be processed the following business day.
Payment
Our website offers payment options: Credit Card, Internet Banking and Zip Pay If you place your order over the phone we can only process Credit Card payments securely via Windcave payment gateway.
Packaging & Delivery
Each order is processed and packed in a chilled environment and packaged into either a cardboard carton, specially designed chilltainer or polystyrene bin when necessary. A chilltainer is a specialised 'cool' thermal packaging and boxes that replace polystyrene with increased strength, less bulk and can be recycled.
The same process is followed for frozen goods with great success however Takitimu Seafoods does not guarantee that it will remain frozen, if goods still have ice crystals these are safe to refreeze if not please refrigerate and consume within 3 Days
